There are two companies we order our bills, checks, etc. from about every other year. Recently, we placed an order with Company A for utility bills with our current address on them. When we received them I immediately put them to use with the August billing.
What a headache I created!
As I was looking through the bills I noticed some were tearing apart easily, but made sure to put a piece of tape on it so it wouldn't be a problem with the post office.
Little did I realize that was the small problem!
After giving them to the local post office, they sent them to Indianapolis to be sorted. The Indy post office had a terrible experience with them tearing apart, getting stuck in their sorting machine and only half of the bill being saved.
When we learned of the problem we immediately called Company A and asked if they had changed anything on their end. Of course, they denied any changes and couldn't figure out why we would be having a problem.
Before my next billing in September I went through 800 bills and taped the perforated edges to insure they would not tear apart when the post office began their sorting process. When we took the bills to the local post office to send to Indianapolis, we explained to our local postmaster what we were doing. The following day she calls me to tell me the Indy office could not run the bills because they were still tearing apart as they ran them in their sorting machines.
Again we call Company A and they advise us to send all the bills we recently purchased back to them and they would check and see if there was something wrong with the newly order bills. Within a couple days Company A calls us to say nothing is wrong! REALLY?
We have a second company we do business with also, I'll call them Company B. We make a call to them and ask if they can print our billing cards. That same day, Company B sends us a sample with quotes of the price. We explain the problem we were having with the bills tearing apart and tell them the weight of the paper. Without delay, they tell us that is the wrong paper to use because they had problems with it. Interesting!
Doing business with Company B has been an eye opener. They are working on new billing cards for me to use for the October billing. They couldn't promise the bills would be here by the end of the month, but they are doing their best to satisfy our needs.
Looks like Company A lost a good, honest, loyal customer!
2 comments:
Sounds like you're providing a great story for the next Scott McKain book!
Believe it or not, I was thinking of him as I was typing the story. I believe Company A needs to purchase his books! And READ them! :)
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